Terms of Service

1. Acceptance of Terms

By accessing or using PBXClaw (“the Service”), operated by PBXClaw LLC (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.

2. Subscription & Billing

PBXClaw offers paid subscription plans billed on a monthly basis. Submitting the signup form and completing secure checkout creates an application for service; it does not guarantee approval or immediately create a subscription.

• A valid payment method is required. It is collected and saved by our secure payment processor for future billing; PBXClaw does not store your full card number.
• Completing checkout does not start a subscription or free trial, create dashboard access, or authorize an immediate charge.
• PBXClaw manually reviews each completed application and may approve or deny it. We will email you with the decision.
• If your application is denied, no PBXClaw subscription or trial will be created and you will not receive dashboard or appliance access.
• If your application is approved, your subscription and 7-day free trial begin on the approval date.
• Your saved payment method will be charged the applicable plan rate after the 7-day trial ends, unless you cancel first, and on each renewal date thereafter.
• Your subscription does not include PSTN minutes, phone numbers, or third-party SIP trunk provider fees by default. PSTN add-ons are optional paid services managed within your PBXClaw dashboard after subscription activation. PSTN add-on charges appear as additional line items on your monthly invoice.

3. Auto-Renewal & Cancellation

Once approved and activated, your subscription will automatically renew each month until cancelled. You may cancel at any time through your account dashboard.

• Cancellation takes effect at the end of the current billing period.
• No prorated refunds are provided for partial months.
• Upon cancellation, you retain access until the end of your paid period.
• Cancelled accounts may be deleted after 90 days of inactivity.

4. Payment Failure & Service Suspension

If a payment fails, we will:

• Retry the charge according to our billing retry policy.
• Send email notifications when your account needs attention.
• If payment cannot be collected after the retry window, your account may be suspended.

During suspension:

• Your PBX Mission Control dashboard will display a service restoration prompt.
• Internal calls between extensions on your server may continue to function.
• External (PSTN) calls, AI agent features, and remote management will be unavailable.
• Your configuration and data will be preserved for a limited recovery period.

To restore service, update your payment method or pay any outstanding balance at pbxclaw.com/billing. Service is restored immediately upon successful payment.

If your credit card is approaching its expiration date, we may send reminder emails before expiration. It is your responsibility to keep your payment method current.

5. Chargebacks & Payment Disputes

If a chargeback or payment dispute is filed against a PBXClaw charge:

• Your account will be immediately suspended pending resolution of the dispute.
• You will be notified via email of the suspension and the reason.
• During the dispute period, all PBXClaw services will be unavailable except for data export.
• If the dispute is resolved in our favor, your account may be reinstated at our discretion.
• A $15.00 dispute processing fee may apply for chargebacks that are resolved in our favor.
• Accounts with repeated chargebacks may be permanently terminated.

We encourage you to contact PBXClaw support before filing a chargeback. We are happy to resolve billing issues directly and can process refunds where appropriate.

6. Refund Policy

• Trial period: You will not be charged during the 7-day trial period. If you cancel before the trial ends, you will not be charged.
• Monthly subscriptions: No prorated refunds are provided for partial months.
• Billing errors: If you believe you were charged in error, contact support within 30 days of the charge. We will review and correct any billing errors.
• Service outages: If PBXClaw experiences a service outage exceeding 24 consecutive hours due to our infrastructure (not your local server or network), you may request a pro-rated credit for the affected period.

7. PSTN Services

PBXClaw offers managed Public Switched Telephone Network (PSTN) services as paid add-ons to all subscription tiers. Managed PSTN services are delivered under PBXClaw’s name. PBXClaw remains your sole point of contact for billing, support, and account management for these services.

Available PSTN Services:

• Local Direct Inward Dialing (DID) phone numbers, billed monthly per number
• Toll-free phone numbers, billed monthly per number
• Inbound and outbound calling minutes to and from the public telephone network, available through prepaid blocks or approved usage-based postpaid billing
• Prepaid outbound minute blocks, with higher-volume capacity handled by account review
• Bring Your Own SIP Trunk (BYOC), which remains a free option for customers who maintain their own compatible PSTN service

Bring Your Own Trunk: Customers may continue to bring their own compatible SIP trunk at no additional cost. PBXClaw provides the integration layer and PBX configuration tools through Mission Control.

Number Porting: PBXClaw supports porting in your existing phone numbers from another carrier at no additional fee. Port-out requests are honored in accordance with FCC porting regulations.

Billing: PSTN services are billed through your existing PBXClaw subscription as additional line items on the same monthly invoice. Self-serve customers choose prepaid minute blocks. Higher-volume minute needs and usage-based postpaid PSTN billing are available only after PBXClaw approval; contact us for review. Prepaid minute blocks are charged at the time of purchase and do not roll over or refund upon subscription cancellation.

7a. Fair Use Policy

PBXClaw’s managed PSTN add-ons are intended for normal business calling. To prevent abuse and ensure equitable service for all customers, all PSTN add-ons are subject to operator-defined fair use controls. PBXClaw may show dashboard notices or send email notifications when your usage needs attention.

If you exceed your fair use allowance for a billing cycle, outbound calling on the affected service may be temporarily restricted for the remainder of that cycle. Inbound calling, voicemail, internal extensions, and all other PBXClaw services continue to function normally. You can restore outbound calling at any time by purchasing additional minutes or contacting PBXClaw for reviewed capacity options.

PBXClaw reserves the right to adjust fair use controls with reasonable advance notice. Patterns of usage suggesting automated dialing, telemarketing, robocalling, or other non-conversational calling may result in immediate suspension of PSTN service regardless of usage volume, in accordance with PBXClaw’s Acceptable Use Policy and applicable law (including the TCPA and FCC rules).

7b. Emergency Services (911 / E911) Disclosure

By purchasing a managed PSTN add-on through PBXClaw, you acknowledge that you have read, understood, and agree to this Emergency Services Disclosure.

7c. Customer Responsibilities for PSTN Use

When using PBXClaw’s managed PSTN services, you are solely responsible for:

• Compliance with all applicable telecommunications laws and regulations in your jurisdiction, including the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) rules, and state-level telemarketing laws
• Obtaining proper consent from recipients before placing automated calls, recording calls, or sending any other type of regulated communication
• Maintaining accurate Caller ID information for all outbound calls
• Not using PBXClaw services for spam, fraud, harassment, robocalling without consent, or any illegal purpose
• Not attempting to disguise the origin of calls in violation of caller ID spoofing laws
• Not making bulk outbound calls in patterns inconsistent with normal business communication
• Promptly addressing any complaints or regulatory inquiries regarding traffic originating from your PBXClaw numbers

PBXClaw reserves the right to suspend or terminate PSTN services for any account engaged in or suspected of engaging in any of the prohibited activities above, without refund of unused balances.

7d. Telecommunications Delivery

PBXClaw’s managed PSTN services are delivered through PBXClaw-managed telecommunications relationships. PBXClaw LLC is the seller-of-record to you for all subscription and add-on charges.

Service availability, voice quality, and call routing are subject to network performance and capacity. PBXClaw will use reasonable efforts to maintain continuity of PSTN service but cannot guarantee uninterrupted service.

By using PBXClaw’s managed PSTN services, you agree that applicable network-layer terms and acceptable use policies apply to the delivery of your traffic in addition to PBXClaw’s terms above. PBXClaw’s terms govern your direct relationship with PBXClaw. Additional legal or regulatory details are available through the contact form.

7e. Accessibility (711 Relay Service)

PBXClaw managed PSTN numbers support 711 dialing to access telecommunications relay services for individuals with hearing or speech disabilities, as required by federal law. The relay service is free to PBXClaw customers and their callers. For more information about telecommunications relay services, visit the FCC’s relay services information page.

8. Prohibited Countries

PBXClaw service is not available in Cuba, Iran, North Korea, Syria, Russia, Belarus, Myanmar, or Venezuela due to international sanctions and export control regulations. Attempting to access the Service from these countries, or providing the Service to individuals or entities in these countries, is a violation of these Terms and may result in immediate account termination.

9. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Transmit harassment, threats, or fraudulent communications
• Attempt to gain unauthorized access to other accounts or systems
• Use automated systems to abuse the API or infrastructure
• Resell or redistribute the Service without written authorization
• Violate telecommunications laws in your jurisdiction
• Initiate or facilitate any robocall, automated dialing, or telemarketing in violation of the Telephone Consumer Protection Act (TCPA), the TRACED Act, or applicable state laws
• Spoof, manipulate, or falsify Caller ID information in violation of the Truth in Caller ID Act
• Use PBXClaw services in any way that interferes with FCC STIR/SHAKEN robocall mitigation requirements
• Send unsolicited bulk communications of any kind through PBXClaw services

10. Activation Credentials & Account Security

PBXClaw may issue per-account activation credentials for appliance setup and account-controlled service access. Activation credentials are available only through the authenticated dashboard after approval and are not sent by email. You are responsible for keeping those credentials secure.

• Do not share activation credentials publicly, send them through email or support forms, or embed them in client-side code.
• Activation credentials may be rate-limited to prevent abuse. Exceeding rate limits may result in temporary throttling.
• If suspicious activity is detected, such as use from multiple geographic regions simultaneously or unusual request volume, we may temporarily suspend the affected credential and notify you.
• Credentials associated with suspended or cancelled accounts will be deactivated.
• Self-serve credential reveal and rotation are available only through account-controlled flows once enabled. Support can assist with account recovery without asking you to send credentials.
• We reserve the right to revoke credentials that are found to be compromised, shared, or used in violation of these Terms.

11. Data Retention

• Account data is retained for the life of your subscription plus 90 days.
• Application and checkout records, including denied applications and applications with a checkout_expired status, are not automatically deleted solely because of that status. They may be retained in our cloud-hosted systems for application history, fraud and abuse prevention, compliance, dispute handling, and, only with separate marketing consent, follow-up offers.
• We periodically review retained applicant records and manually delete or anonymize them when they are no longer needed, subject to applicable legal obligations and deletion rights.
• Retained applicant information may be used for PBXClaw promotional email only when the applicant separately and expressly opted in to marketing. Accepting these Terms or the Privacy Policy is not marketing consent. Transactional checkout and application-decision messages are separate from marketing.
• You can withdraw marketing consent at any time by using the unsubscribe link in a promotional email or by contacting us.
• Call detail records (CDRs) are retained for 12 months. CDRs are protected as Customer Proprietary Network Information (CPNI) and handled in accordance with Section 11a.
• Call recordings, where enabled by the customer, are retained according to the customer’s configured retention setting.
• Voicemail recordings are retained for 90 days after deletion from your account.
• You may request full data export at any time via your dashboard or by contacting support.
• Upon a verified deletion request, personal data that PBXClaw is not required or permitted to retain is permanently removed within 30 days. Limited payment and tax, legal-compliance, security and fraud-prevention, dispute, and email-suppression records may be retained where required or permitted by law, and backup copies are purged within 90 days.

11a. Customer Proprietary Network Information (CPNI)

When you use PBXClaw’s managed PSTN services, PBXClaw collects information about your use of telecommunications services, including the type, technical configuration, and amount of services you use, as well as call detail records showing who you called, when, and for how long. This information is known as Customer Proprietary Network Information (CPNI) and is protected by federal law.

PBXClaw will not use, disclose, or permit access to your CPNI except as necessary to provide the services you have purchased, to bill you accurately, to respond to lawful legal process, or as otherwise required or permitted by law.

PBXClaw will not share your CPNI with third parties for marketing purposes without your express prior consent. You may contact us at any time through the contact form to review the CPNI we hold about your account, restrict its use, or request its deletion (subject to our legal retention obligations).

PBXClaw maintains internal safeguards to protect CPNI from unauthorized access, disclosure, or misuse, including access controls, encryption, and audit logging.

11b. Law Enforcement Cooperation

PBXClaw will respond to valid legal process from law enforcement agencies, including subpoenas, court orders, and warrants. PBXClaw cooperates with lawful requests in accordance with applicable federal and state law.

Where permitted by the legal process and applicable law, PBXClaw will notify affected customers when their account is the subject of a law enforcement request, so that the customer has an opportunity to seek to quash or limit the request if they choose.

PBXClaw does not voluntarily disclose customer information, call detail records, or account data to third parties absent valid legal process or the customer’s consent, except as otherwise permitted in these Terms (such as fraud investigation or service abuse response).

12. Open Source Components

PBXClaw includes open source components licensed under the GNU Affero General Public License (AGPL) v3. Source code for these components is available at our GitHub repository. Use of the Service does not grant you any rights to the PBXClaw proprietary platform, branding, or trademarks. Your use of open source components is governed by their respective licenses.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PBXCLAW DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU ACKNOWLEDGE THAT PBXCLAW IS INSTALLED AND OPERATED ON YOUR OWN SERVER AND NETWORK INFRASTRUCTURE, AND THAT PBXCLAW IS NOT RESPONSIBLE FOR YOUR SERVER HARDWARE, NETWORK CONNECTIVITY, POWER SUPPLY, OR LOCAL CONFIGURATION.

PBXCLAW RELIES ON THIRD-PARTY SERVICES INCLUDING BUT NOT LIMITED TO PAYMENT PROCESSORS, SIP PROVIDERS, AND OPEN-SOURCE TELEPHONY COMPONENTS. WE DO NOT GUARANTEE THE AVAILABILITY OR PERFORMANCE OF ANY THIRD-PARTY SERVICE.

ANY RELIANCE ON THE SERVICE FOR BUSINESS-CRITICAL COMMUNICATIONS IS AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING BACKUP COMMUNICATION SYSTEMS.

14. Emergency Services Limitation

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PBXCLAW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

PBXCLAW SHALL NOT BE LIABLE FOR ANY LOSS OF DATA, MISSED CALLS, BUSINESS INTERRUPTION, OR COMMUNICATION FAILURES RESULTING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO FAILURES CAUSED BY YOUR SERVER HARDWARE, NETWORK CONNECTIVITY, POWER OUTAGES, OR MISCONFIGURATION.

16. Indemnification

You agree to indemnify, defend, and hold harmless PBXClaw, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content or data you transmit through the Service
• Your negligence or willful misconduct
• Any claim by a third party related to your use of the Service

17. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, conducted in Monmouth County, New Jersey.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against PBXClaw.

The prevailing party in any arbitration or legal proceeding shall be entitled to recover its reasonable attorneys' fees and costs.

18. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

19. Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and PBXClaw regarding the Service. These Terms supersede any prior agreements or understandings, whether written or oral, relating to the Service.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

20. Contact

For questions about these Terms, use the contact form.